Invoice Schedule
We invoice each month effective the first of each
month for all of our accounts, with the exception
of special agreements through our acquisition contracts.
Pro-Rates
Virtual Accounts
On Virtual Accounts, the first billing will be prorated.
The prorated amount will be based on the date your
account was activated. If you use our online signup
form, your account will be activated within 15 minutes.
You will receive an invoice for your first billing
within a few hours and no later than 24 hours.
Prorate for Virtual Accounts
|
Account Activated |
On the 1st through
the 15th |
On the 16th through
the end of the month |
|
Prorate Calculated |
From date of activation through the end of the
current month |
From date of activation through the end of the
month |
Dedicated Servers
The first invoice will include setup fees, add-ons
and your first month of service. The second invoice
will be prorated. The prorated amount will be based
on the date your server was available for your use.
Once your order is received and processed, you will
be notified with confirmation of payment processing
within a few hours and not longer than 24 hours. It
takes 5 to 7 business days for us to order and setup
your server.
Prorate for Dedicated - 2nd
month invoice
|
Account Activated |
On the 1st through
the 20th |
On the 20th through
the end of the month |
|
Prorate Calculated |
One month from activation through the end of
that month. |
One month from activation through the end of
the next month. |
Types of Payments we accept
Credit Cards
We accept payments by credit card, including Visa,
Master card and American Express . If you pay by credit
card, we will automatically charge your account for
future payments based on the billing cycle you have
selected, e.g. monthly, quarterly, semiannually and
annually, until the account is terminated or until
you notify us of a billing change request.
Cancellations
Notification to cancel your account needs to be
made by the 25th of the preceeding month. Please process
your cancellation request through our Help Desk, selecting
Billing Issues as the category. Provide your userid
and password so we can validate cancellation was requested
by an authorized individual. Please be sure to remove
any data you want to retain, since once we cancel
the account the data is lost.
Suspension/Termination
On Virtual accounts there is a 30-day money
back guarantee if you choose to terminate
your account within 30 days of signing up, you will
receive a full refund. You need to notify us through
the Help Desk within 30 days after your initial signup
to receive a full refund. We will terminate the account
immediately upon notification, so make sure to remove/copy
your data if needed.
We will send invoices out between the 1st and 7th
of each month via e-mail. If payment is not received
within 15 days after the invoice date, your account
will be suspended and a followup reminder will be
sent out. You will then have an additional 5 days
to make payment. If we have not received payment within
those 5 days and you have not contacted us to make
other arrangements, your account will be terminated.
Once your account is terminated, all data is lost
and a new account would need to be established.
Support
If you have questions regarding billing, you can
log your questions into our Help Desk or e-mail billing@webhostingsol.com.
Our ‘official’ administrative hours are
8:00 a.m. to 5 p.m. Monday through Friday Pacific
Standard Time.
Payment Processing and Customer Change Requests
Credit card and e-check payments processing is set
up as automatic processing each month unless specifically
instructed otherwise.
|
